1
Patient
satisfaction
2
Quality
control
3
Measurable
performance
Shield HealthCare provides
service and support 
to more than
160,000
caregivers
managing home
medical care
Close to 
3,500 products 
are offered
from 
100 top manufacturers
to a population of
more than
180,000
patients
Shield HealthCare customer satisfaction surveys are conducted every year by Press Ganey Associates, Inc. We review our results carefully to maintain our standard of excellent service for the individuals and families that depend on us.
3,000 
customers
shared their valuable
feedback 
in 2016
As a result, Shield HealthCare has received a
better score
every single year since 2008!
What Are Customers Saying About
Shield HealthCare?
99%
Shield scored better than 99%
of the comparable companies also surveyed by Press Ganey!
98%
Customers satisfied
with shipping time
99%
Customers satisfied
with shipping accuracy
99%
Customers satisfied with
answering of their questions
99%
Customers felt we
understood their needs
99%
Would recommend
Shield HealthCare
Wow!
The unprecedented 99% score that we received this year indicates
overwhelming satisfaction 
of our customers.
Thank you!
The team at Shield HealthCare will continue our progress and improvements for the very best customer experience in the coming year.
We extend our sincere appreciation to the most important people in our company: our customers!