Frequently Asked Questions

You will receive a confirmation via email of shipping when your order is processed.

Due to the involved verifications needed to meet requirements for shipping we cannot guarantee all products ordered will be shipped. Our customers must meet documentation and medical necessity guidelines. We will keep you informed of any changes or issues arising from your request.

All orders are processed to our warehouse immediately and cannot be cancelled.

Customers in California, Colorado, Illinois, Texas and Washington will be charged sales tax for items not covered by insurance.  Orders shipped to all other US States are not taxed.

In most cases coverage for products may depend upon individual medical necessity. Please e-mail any questions regarding your needs to our knowledgeable customer service staff that will be able to explain your individual coverage needs and help obtain the appropriate medical documentation.

E-mail our knowledgeable customer service staff. They will be able to answer your product questions and supply any further information needed.

E-mail our knowledgeable customer service staff. They will find the product and answer your product questions.

Our inventory is updated daily, and if an item is out of stock please email us or contact us at 800-765-8775 to find a comparable product that we do have in inventory.

Certain items including items worn on the skin, products in sterile packaging and any/all nutritional products cannot be returned. Please review our return policy in its entirety here.

Since there are many rules and regulations which dictate the way we sell products, we must ask you to e-mail your specific needs to our customer service staff. They will guide you through the process of purchase.

See our insurance partners section or e-mail us if you need assistance.

For the fastest most efficient processing of your order, we strongly recommend your doctor fax your prescription to 800-765-8775.

You may send us an e-mail with your Doctor’s name and phone number. We will take care of the rest. We will call and obtain your prescription for you.

To change any personal information, please contact us via e-mail. We will respond as soon as possible. Please note any address changes submitted after orders ship may delay arrival.

You can add or remove yourself from our mailing lists at any time by entering your email address on the newsletter signup page. We will only contact you for non-order related email communications if you opt-in to our mailing list.

Your personal information will never be shared with any third parties, click here to read our complete privacy policy.

You can reset your account by clicking the “Forgot Password” link.

You can e-mail our customer service staff or if needed you can call our service support line at 800-765-8775