All returns require a proof of purchase. Products must be returned within 45 days of purchase. Prior authorization is required for returns. Some items may not be returnable. Please call 800.765.8775 if you need a return authorization or email if you have any questions regarding a return on a specific product.

Shield HealthCare honors all warranties, expressed or implied, under applicable state law. Return of the following merchandise is prohibited:

  • Any/All Nutritional products or food items
  • Any item worn next to the skin
  • Any item contained in sterile packaging


Change or cancel an order

Please inquire for any changes or to cancel your order. Changes may delay the shipment of your order request. Please note that cancellations can only be made prior to shipping the order.