Shipping

Shield HealthCare orders are shipped in generic, discreet packaging right to your door. Please note that while most orders are shipped in generic, discreet packaging for customer privacy, some products that are ordered in case quantity may be shipped in the original manufacturer's packaging.

Shipment Time

Most products ship the same business day the order is placed from the closest distribution center. You can expect to receive your order within 2-7 business days. Delivery time is in business days, excluding weekends and holidays.

Shipment Cost

Orders being billed to your insurance will be shipped via normal ground shipping. There will be no shipping charges for orders billed to your insurance company. Shield HealthCare will notify you via email when your product ships.
For non-insurance billed orders, standard-shipping rates will apply. Standard shipping rates are as follows:

• Order under $100 = $5.50
• Over $100 = Free Shipping

Order Tracking

If an email address is provided when placing your order, we will send shipping confirmation emails. After your order has shipped, Shield HealthCare will email you a shipping confirmation with a tracking number.

Responsibility for Goods

All orders are shipped on an FOB (“free on board” or “freight on board”) Origin basis. This means that the responsibility for the shipment and ownership of goods transfers to the customer once the goods leave our facility. If you need assistance with our delivery partners, it would be our privilege to assist you. Please contact us if you have any questions or need further clarification regarding your shipment.